I run a B2B community for a large IT company; our community is about 8 months old and has 6,000 members. Thus far, I’ve been a team of 1 (with some hired consultants for a bit of frontend work and integration with our SSO).
I’m thinking of hiring another team member to help me out with some of the day-to-day community tasks (checking metrics, handling abuse reports, sending welcome emails, etc) and also to run marketing campaigns on the community (e.g our “First Post Week” promo, and monthly Community Challenges). Wondering if any of you have had a first community team member who had a similar job description.
Also wondering: what were the skills of YOUR first (er, I suppose, second - after the community manager) community hire? If you were to do it again, would you hire someone with the same or different skill set?