Hey @Nick_Emmett - when starting your community, what metrics did you use to measure growth and activity? The goal of my community is to decrease service costs over time. My company operates within a heavily regulated industry where our customers don’t often interact with each other or if they do, they do so indirectly. My first “use case” is simply setting up a knowledge base from which users can read help content for the application they are using. They will access the community through the application via a “help button” which means I won’t be recruiting growth widely. The community will only be accessed if a customer has a particular question and clicks the help button to find an answer. They won’t be visiting the community regularly until later phases.
That being said, does it make sense then to track growth in terms of “amount of search queries placed” or “number of questions asked” rather than number of users accessing the community? Or would I track new user visits vs. return user visits and count “search queries” and “questions” as activity?