What's in your monthly reports?

challenges

(Richard Millington) #1

Just curious to get some idea of best practices here…

What do your community reports look like?

Can anyone share theirs? Or at least describe what they look like? What do you report up? To whom? And how?


(Tanya Gorbunova) #2

I post public community reports to the community and prepare internal reports for our employees each quarter.

It will be very interesting to learn what other do!

Usually, public reports contain some stats, top contributors, announcements about our programs or events, the most popular discussions, a list of unanswered questions.

You can see one of them here: https://community.smartbear.com/t5/Community-Matters-Blog/October-2017-Community-News-Journal/ba-p/153035


(Todd Nilson) #3

@tanyagorbunova that’s great that you post public reports on how the community is doing. I wonder how many other community managers are doing that.

Also, I am wondering if there’s a different set of reports for executive leadership or boards than reports that get shared internally with all employees.


(Richard Millington) #4

I quite like that report actually Tanya!

Is that a native Lithium feature or did you manually develop that?


(Rachel McGuigan) #5

This is an example on what we reported on in 2016, however we are working on getting a new one for 2017 next week.

https://blog.mozilla.org/sumo/2017/01/08/the-big-sumo-report-2016/

-Sorry for the drive by post.


(Alessio Fattorini) #6

What do you think about that?
https://a2a4e.emailsp.net/f/rnl.aspx/?fec=qvpvuq/:0dh=ux&x=pv&d0=tnop_9-29.=5:6dg-.164ieac:c9&x=pp&rwb9e95g-d19hNCLM