As you might’ve noticed recently we’re in the early stages of revamping this community a little and I’d love to get your thoughts on what you want to see.
Last week I published a survey and the feedback was really interesting.
We seem to have two broad audiences.
Enterprise community folks. These are those building a customer success/support/ideation effort on behalf of an organisation often using one of the big five enterprise platforms out there. They’re very interested in things like superusers, measurement, onboarding, increasing engagement etc.
The ‘DIY folks’. These are generally those of you using inexpensive platforms to build your communities (FB Groups, WhatsApp, Slack etc. You folks have a smaller budget and are most interested in increasing engagement, creating a sense of community, retaining newcomers etc…A lot of non-profits are in this group.
There’s also a decent-sized people building internal communities too. But I don’t think we’re going to support that category as a priority yet.
Before we start making decisions about whom to support and why, I’d love your thoughts. What would your dream community look like? What should be in it? What purpose might it serve in your day?