let me open the question with an example:
imagine I feel more comfortable to ask my questions from Sarah or Nick, in a private message. This way, I may get my answers, but no benefit goes to the community.
we have members in our community which feel this way: they contact me in person, when they have questions, when they feel good about something in our community, when they have answers, …!
my approach so far was to answer them in the private chat, and then share the question or the answer on their behalf in the community. but this didn’t guide them toward self-sharing!