What would help you build a more successful community today?


(Isabel Rodriguez Lopez) #42

Hi! I’m totally new to the field. My expertise mostly comes from working directly with educators and students – in-person. I’ve done a lot on teaching strategies, leadership development, and building safe/courageous conversation space for meaningful and productive dialogue.

I’m currently trying to learn as much as I possibly can about community management – especially online as we are launching an online platform for our students to engage with each other (locally, regionally, nationally).

Any helpful links, courses, conferences I should attend as a newbie would be much appreciated!

(Sarah Hawk) #43

Where are you based? There are a couple of good ones coming up.

(Darren Gough) #44

Have you done the FeverBee ones?

(Isabel Rodriguez Lopez) #45

That would help! I am currently in NC. I travel to Memphis, TN and Boston for work though. So, if it’s pertinent enough, I’m sure I can make a case to my supervisor :slight_smile:

(Isabel Rodriguez Lopez) #46

Not yet! But I get that I should…:sweat_smile:

(Anna Keenan) #47

I’m currently doing a bit of a discovery/consultation process within my org to figure out our community conceptualization… and one of the challenges we have to answer is whether it makes more sense to have one single global community space, or many regional community spaces. It is a community of action/practice in community organizing, for an advocacy organization on climate change.

Does anyone have advice to offer?

In a global space, we’d have the advantage of having me as a single community manager, and the excitement of sharing knowledge across boundaries… but we would be limited to people who speak english only (often as a second language) and I’d be worried that the space becomes dominated with people from the anglo world (Australia, US, Canada, UK…), which might mean that non-anglophone folks drop out. Also, because of the different political contexts between, say, Germany and Indonesia, people mightn’t be so easily able to connect with each other and share meaningful advice.

The alternative, supporting a set of regional communities, would mean that my role is less about managing a community myself, and more about training a set of our regional staff to do so. So the process of getting communities going would be slower, and there would be more of a risk that those regional staff get pulled away from the communities into other local advocacy work, rather than having people dedicated to just managing the community alone. But advantages include more of a shared identity and purpose within the community, and all information being available in their local language. We just might miss opportunities for sharing the best content across regional boundaries.

Such a hard decision! I’m consulting a lot on this question within our organization, but wanted to ask here as well in case other community managers had input or advice to share!

(Sarah Hawk) #48

https://cmxhub.com/summit/ is one of the biggest general community conferences around. It’s in Portland this year.

(Kate Lindemans) #49

Hi everyone. Talk London is City Hall’s online community, so quite a particular community. People join to take part in discussions or surveys, and their contributions help shape policy making. Like every community manager, I’d love to grow the community and hear from more people, but at the same time retain and nurture the community as well.

@richard_millington, your e-mail inspired my question (no, not the bullet ants :slight_smile:) … but, what’s the best way to convert lurkers?


(Isabel Rodriguez Lopez) #50

thanks! It’s a done deal now. I’ll be there in October!

(Dianna Helka) #51

I’m the community manager for a members-only community for individuals who are involved in manufacturing. My major issue right now is proving the value of the community based on engagement. Many feel that switching to LinkedIn or Facebook would be a better alternative because they’re free and what most consider the go-to social platforms.

Has anyone else faced those types of issues before, and if so, how did you overcome the negative perceptions and engagement vs. ROI questions? Thank you!