Originally published at: https://www.feverbee.com/what-community/
Having a newcomer thread on a customer support community doesn’t usually work well. Neither does asking members how they’re doing, what their average day is like, or their plans for the weekend.
That’s because the community is functional. 99% of people just want to resolve their problem in the quickest possible time.
Trying to build a sense of community on a customer support community doesn’t work well (I’d argue these are communities in name only, but smarter people might disagree).
A big challenge today is to honestly recognize the type of community we’re dealing with and adjust our actions to…