So much of my time in my previous role was spent giving answers to questions of which those who asked them probably didn’t want to hear. But, because I was the company’s first CM hire, the community seemed just thrilled that someone was simply listening to them before I’d even shared their success and actioned their concerns.
But to relate this back to the post, this all flows into the idea that prevention is better than cure. If some questions are left to fester they may become toxic and affect your community in a very negative way. At least by peeling off that bandaid straightaway and quickly you’re preventing a bigger crisis further down the line.