I’ve just started at Fitbit and the community has a LOT of suggestions for product/feature improvements: https://community.fitbit.com/t5/Feature-Suggestions/idb-p/features… and it’s my job to organise them! I posted this under collaboration because I’m also interested in whether anyone here has really engaged in co-production with their communities.
How do you currently collect community feedback for your product (or service)?
What specifically do you do with it?
Can you think of any communities who are doing a really good/innovative job in this area?
Have you seen any real/genuine co-creation in terms of product teams working with actual (!) customers to create new features?
What methods have you found successful in landing a ‘Thanks for the idea but we’re not going to implement this’ type response?
Keen to hear your thoughts on this.