Hi @ale_fattorini – here is what I found. (Thanks for having the courage to be first off the rank.)
Firstly, the experience was fairly intuitive because you are using core Discourse functionality with very little customisation, so it was very familiar to me. For that reason I’ve been extremely granular (ok, picky) in my feedback.
My first impression was a little bit underwhelming in that everything is all the same colour and nothing really stands out.
- I’d consider differentiating between the nav links and body text (either colour, font or size)
- The welcome banner is good but could do with an English edit
- Increasing your base font size and (min 14 but ideally 16), changing from black on white to dark grey on light grey, and decreasing your line length (~60 characters) will greatly increase readability. At the moment it’s pretty dense.
- I’d consider changing the log in/sign up buttons in the header to a different colour. At the moment everything (including your logo) is blue and white, so those CTAs don’t stand out at all, and are upstaged by the Latest/Categories/Top links.
Do you need to know what country I’m from? That feels like a superflous field. And is that really the only compulsory field?
Your inline form validation is good
Once past the form, the process was pretty smooth. Is the extra ‘Click to Activate your account’ button necessary after I’ve clicked through from the email?
The welcome PM is the same as the main banner topic. I’d consider making the welcome PM very simple with one CTA (eg: post in a welcome thread) with a link to the FAQs or user guide
Some of the messaging is a bit confusing. Eg:
The most popular recent topics, or the most popular of all time?
The most popular, or the latest?
And perhaps that bar could be removed once I’ve visited. That space would be better utilised in other ways.
The Onboarding process
First, I received this email:
which is a notification of this topic. I love the lighthearted humour that the cat pic injects.
It’s a bit text heavy (and I’m not from Australia ) and the CTA questions get a bit lost in the noise. I’d consider splitting the update stuff into a separate email, or formatting it slightly differently. I skimmed everything down to my name.
But it was the responses to that thread that really exceeded my expectations. A welcoming committee jumped in immediately and I felt like part of the community, so congratulations.
Someone even said:
which I appreciated. It made me feel guilty though, because I’m an imposter that knows nothing about Linux.
I also like your use of the Discourse education pop-up, which I think is appropriate for a tech community.
And that’s about it. If Nethserver was something that was relevant to me, I’d appreciate your community. The people are warm and helpful, and it has a good feeling about the place. Congratulations.
I’m happy to elaborate further on any of the above points.