Vincent Boon - Stop Answering Customer Service Questions

reading

(Nick Emmett) #1

This is a good read from Vincent Boon on the Standing On Giants blog.

Raises some decent points about enlisting your members to help rather doing all the work yourself.

I’d be interested in hearing how other people’s communities are doing this, if you’re even doing it at all. It’s something I could definitely be better at.

Here’s the link: http://www.standingongiants.com/why-you-shouldnt-answer-customer-service-questions-in-your-community/


(Richard Millington) #2

:roll_eyes:

Do you have the link?


(Nick Emmett) #3

haha, always a good thing to include! Added it now


(Richard Millington) #4

:roll_eyes: