Using Trending Topics / Discussions Within An Online Community

(Richard Millington) #1

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If you wake up in the morning and 3 people have mentioned an issue that has arisen before, that’s a sign.

It’s a sign a lot more are about to ask the same question.

Make this a trending topic. Provide regular live updates on how you’re taking action. Make sure this appears at the top of your community.

This is one of the places where a community can really excel. You can use a single discussion thread to identify a new problem, collate the impacts of the issue from various people, let key product people know about the issue (with…

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