This one goes out especially to all the telecom and SaaS community managers, but of course everyone’s input is welcome.
Have you ever used your community as an “Outage Board”? In other words, a certain section of the community is the place to learn about (and then discuss) any services outages, and get status updates.
Any interesting integrations between this and your social media presences?
Challenges getting what can be very technical announcements into customer-friendly language, in an efficient/automated manner?