We have had a free Slack community for several years and have recently introduced a forum to our paid membership. The idea was that this would provide a searchable, indexed database of content given that Slack discussions get deleted after a certain number of posts.
It seems that for a fair number of our active members, Slack has worked because it’s part of their work routine and doesn’t require another platform to log into since they’re already using Slack for work. It’s been hard getting members to engage on the forum.
Have any of you had a similar issue? And/or do you have any recommendations on how to increase engagement?
We’ve been posting regularly and trying to engage members. But, the majority of the engagement we get is members introducing themselves. We aren’t seeming to get many of them asking questions or providing insights.