If you’re in the CMX FB group, you might’ve seen me post about this recently, so I apologize for potential redundancy.
I’m curious how others are tracking the lifecyle of individual community members., i.e. from recruitment to participation. Do you have a spreadsheet? Does the platform you use make it easy to do this?
Since posting about this on CMX, I spoke with my manager (also new to community), and decided that I shouldn’t stress about this since we wouldn’t know what to do with the data anyway. Tracking aggregate numbers, though, is something we’re doing (e.g. how many people opened my message, how many joined the group, etc).