Too Much Information Too Soon

(Richard Millington) #1

Originally published at:

Last Saturday my wife and I went to a cafe for breakfast. It was mostly empty.

One employee was showing another how the till (cash register) worked.

Then she showed her which options linked to which menu items, how to serve customers, where to sit customers, which tables referred to which customer numbers, what food items were/weren’t available, what time they opened, what time they closed, how to handle customers with limited English, the different types of tea, what taxes she had to pay etc etc… You get the idea.

The new employee was completely frazzled and drowning in information.…

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