The Unfortunate Business of Lying To Members Every Day


(Richard Millington) #1

Originally published at: https://www.feverbee.com/lying/
Last year we worked with a community manager in the most dire of situations. Her product was bad, they couldn’t fix it, and the community of customers was furious. They complained in the customer community. The company decided to stop participating there, essentially banning the community manager from her own community. You’re going to be…