The Secret To Improving Resolution Rates Isn’t In The Answers

(Richard Millington) #1
Originally published at: <strong></strong><br><br>The trick to improving the resolution rate is better questions, not more answers.

Most questions are far too broad to answer.

Compare two questions:

Bad Question: “My router isn’t working, does anyone have any ideas?”

Read more

(Jay Pfaffman) #2

For a longer version of this idea, see Eric Raymond’s How to ask questions the smart way. The earliest copyright on that document is 2001, though I thought I first saw it before then, back when USENET was still useful.

I sometimes think about how a forum could notice bad questions and prompt for better ones, but not long enough to get to a place where I could implement it.