We’ve been fortunate to consult with organizations whose communities we would define as runaway successes (Facebook, SAP, Oracle etc…). One major difference between these companies and those communities that are ‘doing ok’, is the former’s incredible commitment to constant improvement. The runaway successes are constantly benchmarking, testing, and refining what they do. The organizations that…
Great blog - I really enjoyed reading it. We’re going to start setting a cadence for ‘community health check’ meetings and I will be working to bring this framework to the table. Excited to learn more in the course!