I put on my Empathy game face. I show my Empathy; thick and true.
Then, I ask them to do the same. By nature, they would do the same in consent. That comes from the basic feeling of remorse; lack of remorse would mean my Empathetic gestures are moot and met with more unwanted behavior, or a tactic related to deceit.
It becomes less about me talking down to someone and more "let us work together, come to a compromise, as we are all here to help for the same cause".
(In hindsight, I am unsure what the OP's image refers to. Moderation flags? The text mentions something related to corporate dealings. In any case, I feel my reply has some merit, even if not wholly related to the topic here.)