The Myth About Customer Support Communities

(Richard Millington) #1
Originally published at: <strong></strong><br><br>Don’t confuse a customer support community with any other type.

In support communities, people want quick resolutions.

If your washing machine breaks, you might visit the community to get an answer.

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(Ingrid Peters) #2

@richard_millington, very interesting article. Our current support department runs on phone and e-mail and customer satisfaction is rated high. Our ultimate goal is to have the same ratings in our new community.

(Piper_Wilson) #3

So completely true and important. Thank you for the reminder.