Has anyone here has tried creating “summary” articles driven from community content?
It seems that there’s two things that bother my audience about using forums these days. One is confusion/ambiguity of answers… Second is that they will likely have to scroll down an entire topic to get an answer to their question
So what we’d like to do is pick certain topics, and have someone write “summary articles”. An objective summary, without all the conversations and erroneous parts of the discussion. Then point the discussion and article to each other.
Are you doing something similar to this? How is it working for you?