Hello there - A little about myself. I’ve worked in Community for about 15 years. Worked on big brands (PayPal, eBay, Yahoo) and startups. Done forum management, direct engagement, communications, feedback programs. One thing I haven’t done is launch a community platform from scratch for a large, existing user base.
I’m now at a large startup that has a big user base that is active on a variety of discussion sites (reddit, stackexchange, quora, smaller forums) and social platforms, and we are hoping to corral some of that activity into a robust community of users who can help each other with basic stuff, provide tips/best practices, give feedback to staff, do testing, etc.
The guys at Discourse were kind enough to point me here when I asked them for some advice on successful launches.