I have an orientation-type document [for staff], here's what it looks like:
How do I create a profile?
[step by step instructions]
Do I have to get personal?
The Community is a place to share, find support, and learn. If you have questions or want to share a personal story, you’re welcome to. But you don’t have to, and as an employee it’s understandable that there are reasons you might not want to.
Here are some ideas for non-personal posts (you can find more at the Staff Community Templates doc):
- I tried this recipe and loved it (link)
- Finished this book last night and had to share (link)
- Did my self-care today by going for a walk with my dog [photo]
What if someone asks a question I’m not comfortable answering?
If you get a question about treatment, or someone asking for help, or anything else you’re not comfortable asking, notify Anna immediately. Please do not respond until she has provided guidance.
What if I get negative feedback?
Please inform Anna. We have a negative feedback plan in place, and Anna will work with the appropriate person to ensure the best response.
How can I possibly post that many times in a day?
Once you get the hang of it, posting is easy. Just be yourself, and if you have any trouble come chat with Anna.
What if I get addicted and want to spend all my time on the Community?
The more time you can spend interacting with members, the stronger our Community will be! But we do still have individual jobs to do. If you find yourself spending more time than you should in the Community, Anna can help you create a schedule.
What are our members like?
They’re grrrreat! At launch, our average member is [demographic info]