Solving Major Problems In Online Communities

(Richard Millington) #1

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Olivier has an interesting question about community board structure. How do you simplify 300 boards spread across 100 products in 9 languages developed over 15 years? One solution is to distinguish the good boards from the bad ones. Define what makes a healthy board. Archive the unhealthy boards. Identify your members’ core needs today. Restructure the community categories around those needs. Build categories around clear use cases instead of legacy products that age and die. The missing problem here is the problem. What problem is this trying to solve? If you’re going to embark upon a massive restructure of a…