Interesting thread to see what Community Managers are doing in different sectors all over the globe.
I am the Director of Community Management for social gaming company GamePoint. We aim to entertain a worldwide audience with real time multiplayer social games. Providing social features in our games and with extensive community support GamePoint builds on long term relationships with their users.
GamePoint’s audience loves to play a game. Only yesterday our players have spent in total a stunning 27+ million minutes in our games. On average a visit to one of our games takes a user 130 minutes. During this time a GamePoint user interacts with all the other players whilst playing their favorite game. We build games like GamePoint Bingo, GamePoint Slots, RoyalDice and WordTornado. Our players keep coming back for 30 months on average, with some extremely loyal fans that have been with us for over 15 years.
Community Management at GamePoint is divided into teams with each of them having their own tasks and roles. Our Community Management team exists out of Community Operations, Customer Care and Quality Assurance. We currently have a Dutch, English, French, German, Spanish, Italian and Brazilian speaking community that we're moderating on a day to day basis with a dozen Community Operators working the late night shifts and about 60 volunteers world wide.
Our goal: making and keeping players happy and engaged worldwide with both online and offline events, top notch support, high quality assurance, a team of ambassadors and testers from our own community and transparent communication on major social networks, our own blogs, in game chat, web care, phone and open office days.
One of the many projects that we are currently working on is doing a Live Bingo session for our online users. Meaning we are building a studio in our office and our Community Managers will actually be the ones live on screen playing Bingo in 7 different languages. Our last edition was watched by over 30k users and entered Twitch's top 10 live streams. It's a way to give a face to the names and people behind the company they spent so much time with. The top 10 in Twitch was an achievement worth celebrating with a beer. Yeah, that's me in the front
I will be attending the SPRINT in London. If anyone wants to meetup and share some experiences, feel free to add me on LinkedIn.