Hey there everyone! My name is Joshua Rosenfeld, and I am a community moderator on the Stonehearth Discourse. First, I want to thank @erlend_sh for the suggestion to come and visit FeverBee, and @HAWK for the warm and personal welcome.
So, what am I working on. Well, some background is necessary, I would guess.
First, about me: unlike most people here, I am not a community manager. My "full time job", you could say, is being a student at a university studying Computer Science, with a focus on Education. In the past, I have worked in multiple customer service/tech support part-time jobs and volunteer opportunities, including a computer/IT Help Desk, a hospital based IT department, an elementary school, and a community theater.
Next, the community I am a part of. Stonehearth is a game being developed by indie video game developers Radiant. Two twin brothers who were working in Silicon Valley decided they wanted to make a game, so they quit their jobs and got to work back in 2013. After getting a basic prototype developed, they put their game on Kickstarter hoping to get $120,000 to finish development. I think it's safe to say they were quite surprised when they reached their goal in 3 days, and ended up getting over $750,000 in funding. Soon after their successful funding, they launched an online community (on the Curse network, I believe). Eventually, they decided to make the transition to Discourse, and for a while the two forums ran side by side. At that time, the devs were pretty active on the forums (there were 3 by this point), and they had 2 volunteers from the community working as mods. Sometime back in 2014 the non-Discourse forums were shut down, and the content transferred.
Fast forward to October 2015...the game is in Alpha, with 10 major releases to date, the dev team had grown to 6, and the moderator team was at 4. I joined the community after finding the game and falling in love, and quickly started doing my best to help out where I could. About a month later, I was contacted by a moderator to ask if I wanted to join the team.
So, what has been going on since then. One important note is that all of the moderators are volunteers. We help manage the community because we love the game and want to give back in some way. All the admins (except one) are the game developers. The remaining admin is part of the game studio, and is their community manager. The moderator team has a great deal of autonomy, and generally manages the day to day on the forums. We help serve two roles. One is forum management. Dealing with things like flags and spam, welcoming new users, and the occasional time we step in to remind people about the forum rules. The other hat we wear (fortunately much more than the former) is essentially level one support. The busiest section of the forum is the Support categories, and we handle new reports, resolve them when we can, and tag them and ping the right developer when we can't.
Since I joined the team, I have helped push through a few larger changes that I felt would help the community. We're just a little bit bigger than FeverBee (6,200 users vs 950, 215,000 posts vs 8,000). I worked with the moderator team (and the community manager) to rework a few systems that were in place, in an effort to make things easier for everyone. Additionally, while we are hosted by Discourse, and the community manager deals with the major stuff having to do with the site, I have fallen into the role of the liaison between the mod team and users and the Discourse team, reporting bugs and issues we run into, and keeping the team apprised of new features or changes we should be aware of.
Well, enough about what I am working on, thanks again for having me here, I look forward to getting know folks here (I recognize many of you from Meta and learning from everyone!