Awesome - looks like a productive September @HAWK.
Here I go.
So I’ve been working on re-skinning and re launching our Community, it was due to launch today, however we had some late curve balls that scuppered that and we’ve pushed out to 18th October. So in September I’ve been:
Working with our Search providers on issues surrounding that integration, which affects search and Case Creation for our support channel
working with our web team to SSO in to one of our other online channels at the minute, to make it as seamless as we can.
Integrating our Knowledge Base in to the Community to enable our members to search and make use of our constantly growing database of knowledge, largely built by our support organisation.
Working more with our web team on the look and feel to get as close as we can to being on brand with the rest of our online presence, within the realms of the template we’re using.
My other job is here is as a Customer Success Manager, where I currently have a portfolio of 150 (yes 150) customers that I manage in terms of escalations, renewals, retention and general happiness. One of the main things that happened here for the month attending a week’s training on Selling Through Curiosity - which was great and I’m trying even harder to be even more curious than usual!
Here’s to October!