Sense of Community 2019

I have found multiple related threads around SOC but they’re all from 2015 or so - is this still a good/relevant industry benchmark? Wondering if there are any other/newer measures that communities are using these days @richard_millington or any data buffs?

Also… I’m expecting SOC results to differ drastically between CS support communities (where SOC might be lower) vs retention/engagement communities (around a hobby, shared interest etc).

Keen to hear from any one else running SOC or anything similar.

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