Sense of Community 2019

I have found multiple related threads around SOC but they’re all from 2015 or so - is this still a good/relevant industry benchmark? Wondering if there are any other/newer measures that communities are using these days @richard_millington or any data buffs?

Also… I’m expecting SOC results to differ drastically between CS support communities (where SOC might be lower) vs retention/engagement communities (around a hobby, shared interest etc).

Keen to hear from any one else running SOC or anything similar.


I’ve found information in this report by the Community Roundtable to be valuable. It’s not all about SOC but it’s current with a wide range of trends.

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Thanks @scotts! I’ll check it out.