SaaS Communities And Newcomers

(Richard Millington) #1

If you have a customer database, segment the long-term, loyal, customers from new customers when you invite people to join the community.

The newcomers (especially the people that signed up this month) are going to have a lot of beginner-level questions. In any email campaign or within the product/help center, link to relevant discussions where they can get help from others who have encountered the problem.

Read More