I’m working on creating a reward and recognition program- I’m trying to understand how other communities have successfully implemented a Reward & Recognition program and what strategies they use- is it featuring a member, allowing members special access, ability to write content other than discussions, etc…? I’d love to hear some ideas on where to start. Our goal is to increase loyalty and activity/engagement. We define engagement as posting in the community (new thread/reply to thread), giving a thread a “kudo”, or accepting a response as a solution.
Our community is totally public facing, with customers, partners, and employees. They are definitely a technical audience and most discussions are questions about our products.
Any advice, information or experience would be greatly appreciated.