In my community (not this one) we have a good new user – first post conversion rate, but then we see a drop off and I’d like to try and figure out why.
My plan is to contact users by email to try and dig into what is causing them to bounce. I haven’t had great success with this kind of approach in the past (with other communities) – persuasive writing isn’t my strength.
I’ve drafted this email but I think it could be better. Does anyone have thoughts or feedback?
I really enjoyed reading your introduction post earlier this year. You haven’t been back since and I’m interested in why. I’d love to improve the new member experience – whether for you or others in a similar position.
Was there a sticking point that stopped you from returning (either tech related or otherwise)?
Our goal at UX Mastery is to make a difference to UXers and we need your help to make a real impact.
Any insight you can offer, no matter how brief, will be both helpful and gratefully accepted.