This is all super helpful! We’re considering centralizing and growing our moderation team, and it might be my responsibility to come up with the “rulebook” or at least guidelines for what stays and gets removed.
@mdfw I really like this idea of having a place to chat about these issues and hold a vote. I may borrow that
@HAWK when I have to remove someone’s post, I always try to positively prime them. Especially if it’s their first post or they have recently joined. I like to include a “thank you for contributing” note, and depending on how egregious the community violation is, I often leave the post up and simply ask them to edit it.
I also find it’s important to reduce the friction for them to take an action to rectify the situation. In my case, that usually means including suggested language and a direct link to their post.
Here’s a recent example from Townsquared:
Hi NAME, hope you’re doing well.
Thanks so much for your recent Townsquared post - it’s been getting a lot of interest and action from other members! Hope that’s been helpful to you as well
One request I had about the post: Since promotional posts and advertisements are not allowed on Townsquared, I was wondering if you would mind editing your post a bit so that no one will misread it as an ad?
Perhaps something more like: “If any other brokers out there have clients looks for short-term leases, I’d be happy to work with you, also for any other business people who might have clients or customers looking for short-term, get in touch!”
Of course, you should use your own voice/wording, but I would appreciate it if you wouldn’t mind taking a minute to adjust it more to what the Townsquared community was built for: collaboration and working together.
Thanks much! Here’s a link to your post in case that’s helpful: https://townsquared.com/feed/59555ed8a428ad49088aa9ba You can edit by clicking the small down arrow in the top right corner and clicking “Edit.”