Continuing the discussion from So, what are you working on?:
I think it makes sense to split this out into a new topic, because it’s an important conversation to have and will be useful for others making platform decisions in the future.
I think there are a couple of important aspects to discuss. Firstly, I understand why you chose GetSat – it’s definitely a popular platform for support communities. @tashinacombs was in charge of product and community education at GetSat until recently, so she may be able to offer some tips around getting the most from it (or point you to some resources).
Secondly, until our recent move to Discourse we were in a similar situation with Drupal. People weren’t finding the platform intuitive or even usable in some cases, and notifications were a big part of that. It was having a serious impact on our traffic and engagement. I would recommend trying to get that sorted out if you can. Is it possible to customise at all?