I was just doing my usual monthly testing of our onboarding process to make sure nothing is broken and got an amazing surprise.
Ahh that looks good!
It’s still under active development. Happy to collect any feedback here:
That’s really smart. I’d wager most community managers don’t do this regularly enough, myself included.
It’s the UXer in me.
You test it every month?
I think that it’s more important when you’re on an OS platform, which tends to be less stable than enterprise, but even then I’d test several times a year – not only because it turns up bugs, but because it helps to remain empathetic with members, which I think defines lots of the decisions we make.
Love this approach!
More proactive, than reactive as well.
The new bot is super-cool! Love it