New Discourse Onboarding


(Sarah Hawk) #1

I was just doing my usual monthly testing of our onboarding process to make sure nothing is broken and got an amazing surprise.


(Travis King) #2

Ahh that looks good!


(Erlend Sogge Heggen) #3

It’s still under active development. Happy to collect any feedback here:

That’s really smart. I’d wager most community managers don’t do this regularly enough, myself included.


(Sarah Hawk) #4

It’s the UXer in me. :slight_smile:


(Alex Bowen) #5

You test it every month?


(Sarah Hawk) #6

I do.

I think that it’s more important when you’re on an OS platform, which tends to be less stable than enterprise, but even then I’d test several times a year – not only because it turns up bugs, but because it helps to remain empathetic with members, which I think defines lots of the decisions we make.


(Alex Bowen) #7

Love this approach!

More proactive, than reactive as well.

Well done :clap:


(Alessio Fattorini) #8

The new bot is super-cool! :slight_smile: Love it :heartbeat: