Hi, Feverbee community! As a newly minted Community Manager at my company, my first challenge is getting members of our large, active, and highly-engaged Facebook group to start using a Zendesk Communities forum instead.
Moving our community to a Zendesk forum will help us be more systematic, more responsive, and more data-driven in our Product decisionmaking. At this point, it’s not a matter of whether we should move the community, but how best to do so.
What are your tips and best practices for getting folks off of Facebook and into a structured forum? Have you or your colleagues done this successfully? What should I be thinking about, and what should I expect? Do you know of any resources?
I feel a little bit like a beekeeper getting ready to move my bees to a new hive 