Moving a community from a Facebook Group to Zendesk Communities

challenges

(Gillian Wu) #1

Hi, Feverbee community! As a newly minted Community Manager at my company, my first challenge is getting members of our large, active, and highly-engaged Facebook group to start using a Zendesk Communities forum instead.

Moving our community to a Zendesk forum will help us be more systematic, more responsive, and more data-driven in our Product decisionmaking. At this point, it’s not a matter of whether we should move the community, but how best to do so.

What are your tips and best practices for getting folks off of Facebook and into a structured forum? Have you or your colleagues done this successfully? What should I be thinking about, and what should I expect? Do you know of any resources?

I feel a little bit like a beekeeper getting ready to move my bees to a new hive :slight_smile:


(Richard Millington) #2

I think @madtownjessie is from Zendesk who might be worth chatting to.

You might want to watch from Udemy do as well, I’m sure they’re thinking about moving from FB groups at the moment.

Also follow what this thread: