Depending on the nature of your business/employer, a lot of us are facing budget cuts. In our department (CS), our Community team has been asked to justify our external moderator headcount.
What models have you used to explain/forecast your external (or internal) moderator headcount? And what KPIs are you using? eg. if you halved your mod headcount, what metrics are going to shift dramatically (and how do you relate those metrics to things execs care about like DSAT etc)?
Very keen to hear any models for relating forum activity to mod headcount!