Mirroring The Words Of Your Members

(Richard Millington) #1

Originally published at: https://www.feverbee.com/mirroring/

Simple tip.

If you want someone to respond more positively, use their language.

It can be overwhelming to respond to 100+ questions per day. Especially when the majority of questions fall within a minority of topics. The temptation is to develop a standard response to these questions. These responses are accurate and require the least amount of time and mental energy.

The better you get at this the more you resemble a customer service rep than a professional community manager. That’s not a good experience for the member who wants a personalized response.

You can aspire to be more than…

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