Hello! I manage a customer success community in the Saas sector. We are currently about 8 months post-launch of the forum, and 3 months into actively working to track metrics and acquire members. We have a total of about 15,700 customers who have accounts with us. I’m looking for any recommended resources on benchmarking and establishing growth targets. I would also be so appreciative if anyone managing a similar community/working with a similar size base would be willing to share any of their past numbers or process for determining metrics!
Just FYI, I have also already calculated some numbers based on what I could pull from my platform analytics and Google Analytics based on this model: http://www.feverbee.com/wp-content/uploads/2015/03/revampedlifecycle.pdf. Any use cases on how you have used this model and tailored it to your community would be great as well!