I’m Jessie, and I’m the Community Support Manager at Zendesk. I’ve been here a little over 2.5 years, and I’ve been in my community role full time for about 2 years. This is my very first community role ever - I hadn’t even considered the possibility of going this direction until the Director of Advocacy said, “HEY GUESS WHAT!”; it worked out well, though, because I have found a career path and I LOVE it!
Tangentially, that’s why I’m here. I’m constantly trying to soak up as much information about community management as I possibly can.
I’m currently working on putting together our very first official, documented community strategy! So that’s exciting. I also just found out that I got headcount, so I’ll hopefully be hiring somebody to help me out very soon! What a time to be alive!
My biggest challenges mainly revolve around bolstering engagement and making sure that the appropriate teams are involved in the community to ensure a good customer experience. That’s going to be a big part of the strategy going forward.
I look forward to getting to know everyone! Happy Monday!