Intro Video in Advanced Community Strategy

[Suzi_Nelson]

Hey gang!

letting you know that the very first video in Advanced Community Strategy appears to have some trouble loading - I cleared cache/cookies and refreshed the page, but it will stops halfway through, sound & video cuts out. If it helps, I'm using Safari on my iPad

[Suzi_Nelson]

Oops, reaching out to schoolkeep. carry on!

[HAWK]

It sounds like part of a bigger issue because @MsCiaraB is also having trouble with video. I'll talk to the people on our side too.

[Suzi_Nelson]

Yeah i've come across a few videos now that are blank screens - but the sound is working fine! Thanks for looking into it.

[Jennifer_Zowada]

Hi Suzi, can you Skype me? I want to try something to see if it works. It's JennZowada

[Jennifer_Zowada]

sorry jenzowada

[Suzi_Nelson]

jenzowada

just added you as a contact!

[Suzi_Nelson]

@Jennifer_Zowada - just checked on my deskstop (still using Safari) and the video worked perfectly. Must be a device issue.

[Jennifer_Zowada]

yes, it's definitely a device support issue as it stopped at the same spot when I played it on my iPad as well. We'll work on getting it fixed. Sorry for the inconvenience!

[Jennifer_Zowada]

@MsCiaraB just curious if the issue you had is on a device as well?

[MsCiaraB]

Hey @Jennifer_Zowada the issue I had was on my laptop. Tried it on my phone too but couldn't get it there either. And tried a few different browsers.. let me know if I can help troubleshoot further in any way. Thank you!

[Jennifer_Zowada]

Thanks for the feedback and your help @MsCiaraB!