We’re in the process of selecting a new Community platform, coming from a bit of a Frankenstein of Zendesk Support, Knowledge and Discussions with a healthy dose of content distributed across our corporate website, our Academy, our ideation platform, documentation wiki etc… etc… Fun Right!
One of our challenges is that we see Salesforce Sales Cloud (we don’t use Salesforce for support!) as our primary point of truth for all Customer / contact info and there’s a lot of data there that can allow us to personalise the Community experience.
I see a bunch of ‘connectors’ out there for Community platforms to Service Cloud (for the Support use case) but I don’t see much related to Salesforce Sales Cloud where it is the point of truth and in our minds will be the place we manage permissions.
Is anyone out there doing something similar?