Things we’re all unfortunately well-versed in as CMs. At Fitbit we’re running into problems with these things. I’m curious how other communities deal with this:
Impersonation - in our in-app community, users are frequently reporting profiles for using photos that aren’t them. You can verify this to some extent through google image search/romance scammer sites - but from our perspective doesn’t constitute ‘impersonation’ (lots of people use a profile pic of their cat or kids or fave superhero etc). So beyond being suspect, they are not violating community guidelines. Does any one else have this problem? How do you handle these kind of reports?
Solicitation - We are seeing customers exchange personal information over private message (we only review reported messages) and connecting on other social platforms - after which one of the parties is usually solicited for money etc. and then they come back to Fitbit and report this as solicitation (but we can’t verify it). So, the vast majority of reports we can do nothing about.
How are you all monitoring private messages (if at all), managing reports of solicitation and do you allow exchange of personal info between members?
Sexual predators - an inevitability of any online space. How do you define this and sexual harassment, do you moderate ‘consensual’ explicit private messages and do you protect minors from this in any different way? We’re discussing disabling private messaging for under 18s in our community.
Really keen to hear from you all or if anyone has time to connect for a 20 min call about this/your policies, that would be awesome!