Identifying And Solving Problems The Community Way


(Richard Millington) #1

Originally published at: https://www.feverbee.com/solving-problems/

iTunes crashed any time I tried to download a purchased song.

I filed a support ticket and contacted Apple. The account rep sent me a link to their community with a solution from a member. It reads like this:

Open iTunes > click parental controls > disable access to the iTunes store (but enabling access to iTunes U).
Restart iTunes > click parental controls > enable access to the iTunes store.
Restart iTunes > click downloads > and download songs.

Not exactly a Jobsian solution is it? Communities can help identify problems the organization isn’t aware of and develop solutions…

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