Greetings all! This is my first post at Feverbee. I am glad to have found this community for community managers!
We want you to tell us what brings you to FeverBee.
Our organization is creating an online community of practice in conjunction with launching a new website. The website and the community will be centered around a tool for education assessment for early childhood education programs. We want programs in country offices worldwide within our organization and external partners who are using or have used the tool to be active members of the community. We would like, eventually, for education experts, practitioners, researchers and policymakers to participate in the community.
What’s the biggest challenge you face?
The biggest challenge we face is this is something new for our department. The department are comprised of education researchers – subject matter experts. They are not well-versed in technology or community management. They brought me in as the only full-time person working on the project and my job is to support growing the community. Their notion is “build it and they will come” which is something I know from experience and reviewing research and best practices in community management is a misconception. My biggest challenge will be to convince my colleagues that we need to do more than just build a platform and invite people to participate. They need to have an active part in participating in the community, executing tactics and strategies to encourage engagement and taking a proactive approach to growing the community. And to be patient about seeing results.
What can others help you with?
The biggest help I need is to be able to craft arguments and cite case studies and other supporting information so I can go to my bosses and make a case for why we need to devote resources and manpower to community building and management, and that they can’t rely on me (a technical administrator and a layperson in the topic area) 100 percent to do everything. As subject matter experts, they have an important role to play to make the community succeed.