“the more you appreciate your members, do actually nice things for them and love them, the more likely it is that your members will love the community back.” - By nature, they feel obliged to return a favor (whether asked to or not) and don’t like feeling as though they are indebted to anyone.
What do you think about? How do you invest in your social capital?
Generally, my approach is:
- support question by a newcomer
- veteran replies to it
- I ask newcomer if he has sorted out
- I ask veteran and newcomer writing a howto together
- I ask newcomer how he would be involved again
Other approaches are: events, rewards, thanking people a lot, asking people if they have resolved their problems and so on…