Uh this is a tough one. I had a similar questions just recently on the CMX Slack channel. We just started a brand new community and I was wondering how best to track people’s “knowledge or interest”. I did not get much as advice, so here is what I know I have done so far. (I am sure there are better methods out there, but at least this I have tried).
In my head - I inherited a community many years ago that we pretty established. It was not super active, so it was easy to stay on top of and reading every new question/ comment made. I had about 5 superusers (external) and about 10 internal champions from different departments within the company. So it was easy enough for me to keep them all in mind and know them well enough to know when to pull in who.
Google Spreadsheet - We just started a new community so it’s early days. We keep using the Leaderboard feature to identify people who are the most active. Based on that the CMGR takes notes on people in a spreadsheet that helps us look people up in the future when our community will be more populous. I would add, that as a new beginnings we are DM’ing every new member of the community asking them their interest and what they feel they want/can contribute to the community. overall some will stick in your head as a CMGR and some won’t. I think if you are active on your community and the same people keep contributing most of it will stick with you.
We use Lithium and I know you can make comments in the platform on people’s profiles and their comments, but I am not sure if there is any “lookup” functionality at all.
People can add Interests into their profiles, but a) most people don’t do it b) i don’t know a way to use that as a lookup or report either.
Side note: a) could be gamified for people to fill in, but what’s the point if you can’t run a reporting or lookup function against it.
What platform are you using?