Thanks for the feedback, Richard!
We hold our webinars on a bi-weekly basis and attract quite a few as our Community welcomes in a good amount of members each day.
Our site is in-depth with tools and information/resources that’s sometimes over-looked by our members, so we try to educate them on what’s available along with some value statements. It seems to help them leverage their membership.
That’s a great point about making sure the technology is intuitive to avoid the need for a walk-through. I’ll definitely look at any confusion or misdirection as opportunities for improving the layout and intuitiveness.