Happy New Year FeverBeevers, hope you all had a great festive period and New Year. 2016 starts for real today as far as I’m concerned. It would be great to hear what sort of things you have on your list to achieve with your communities this year? And what challenges you anticipate facing?
For me, the main thing is I’m looking to launch a redesigned / re-implemented version of our community (based on Salesforce Community Cloud) in Q1. Challenges are purely technical and possibly linked resource.
I want to introduce offline, in-person user group meetings during the year too. We held two last year and I’m working through feedback and advocates to ascertain where/when/who/why!
My metrics have shown a good increase over the year, ranging from 11 active members in January to 110 in December. We have over 4K members so how to reach everyone and get more people engaged as I want the numbers to keep moving to the next stage of the Community Lifecycle. Out of the 110, there were 62 that were customer (the rest being internal), so I’m aiming for 100 active customers as my next target.
I’m also starting to think about what our community advocates programme might look like, with a view to making a start on introducing this later in the year (Q3 or Q4).
What’s on your agenda?