Hands up if you don't currently manage a community


(Sarah Hawk) #1

I heard from a new member today who said he wasn’t sure this was the right place for him because he hasn’t managed a community before. He’s pre-launch with his first one.

Anecdotally I am aware that we have a huge mix of members here – from very experienced practitioners to people that have never managed a community but are interested in the concept.

I’d love to be able to put newcomers (at whatever end of the above spectrum they lie) at ease by demonstrating that they’re not alone.

How do you handle this in your communities?


(Josh Wolf) #2

I’m a newcomer to community management (also pre-launch) and although the conversations here can be over my head, I find lots of value in the community.


(Bas van Leeuwen) #3

Currently, I don’t manage a community.

Working on Community Analytics.
Freelancing as a Marketing Automation specialist (bit more boring than community management, but it pays the bills)


(Jay Pfaffman) #4

I don’t manage a community, and the last “community” I managed was coerced (it was an online class). Now I am a Discourse consultant, installing, configuring, and importing data for people to move their communities to Discourse.


(Sarah Hawk) #5

Coerced. Love that.

Did people have to engage in order to pass?


(Nick Emmett) #6

I can’t think of any better place for people that new to the role of Community Management, or indeed at pre-launch. Welcome to everything!


(Dave Charbonneau) #7

I’m fairly new and have a small community of under 100 members. I started here at FeverBee (I call it FeBe, I think it’s catching on) before I opened my community. I had a lot of questions and found others very willing to offer direction – especially @HAWK. I leaned to tag her in my questions.

In addition, the articles and pdf about the C.H.I.P. system is greatly valued, as well as anything written about increasing engagement.

While the seminars seem priced toward businesses that actually show a profit (almost there), there are inexpensive tools, too, along with many articles and lots of friendly, helpful people who, like @Nick_Emmett and @irreverance, are always supportive.


(Trevor Leacock) #8

Hi all,

I am a newcomer and soon to be community manager (pre-launch)

Just wanted to say that I have arrived at start a community by letting life happen the way it was supposed to with out the shortcuts so the community is not a business its actually my identity.

is that a bad thing?

And why do people always assume you want to through angel investors at your idea and sell it on and do something else?

oops, did I rant…lol


(Sarah Hawk) #9

Hi Trevor – welcome!

I’m fascinated by this! I’m not sure I understand it though – can you elaborate?


(Dave Charbonneau) #10

I started my community and business largely to express myself and explore my interests (people and ideas), so I think that your community as an identity is a great thing. FeBe advocates slow, organic growth, too, so I’m sure you’ll feel at home here.


(Trevor Leacock) #11

I actually wrote a bit more than that did I do something wrong?


(Trevor Leacock) #12

Okay, what I mean by arriving at it naturally is this…I didn’t decide a career change, or get on board with a cause or want to make money. I was suffering from depression which forces you using CT to bring everything back to basic, for example
A scale of 1-10 things that you find easy 1 easy, to difficult 10. So lets say one is brushing teeth and 10 is job interview. All of which you list is created before you were ill. so if category 10 is difficult when your well then you should definitely not attempt it when you are ill. So you start from all things listed in category 1 and work your way up.

The point,

I had to find out what to do with myself, something I enjoy, adhering to personality traits and starting an online community was the fit. So, if it is popular then great but if it only has average success I will continue you to do it because it is an extension of who I am at this moment in my life.

Hope that’s clearer @hawk


(Trevor Leacock) #13

@Dave_Charbonneau

thanks for the words Dave. I really think that causes get lost in pursuit of fame and fortune. Which is frowned upon when I say its not my main motivation


(Sarah Hawk) #14

No, definitely not. :slight_smile: I can’t see an edit on your post and nothing was flagged so I’m afraid I don’t know what happened at your end. Thanks for the clarification.[quote=“t-rex, post:12, topic:4542”]
So, if it is popular then great but if it only has average success I will continue you to do it because it is an extension of who I am at this moment in my life.
[/quote]

That sounds like a strong motivation. Thanks also for sharing your story.


(Jay Pfaffman) #15

Indeed. Much of the “enagement” you might call “turning in their work”, but there was some coerced “discussion” about readings, and they also received some (but not well-enough defined) credit for participation (I think I had some measure where if they were below a standard deviation of the average of Discourse’s measures–reads, like, and so on) then they’d lose some credit.


(Sarah Hawk) #16

A potentially valid engagement strategy! :wink:


(Anton) #17

We endorsed every single time when neecomers had welcomed other newcomers - this eventually became a habit. So now as soon as someone asks “I still have no goats, may I join your community of goat keepers”, a flow of “me too, and I enjoy stayinghere” appears immediately. So I have to do nothing but to endorse - everything else cames naturally.

Same works with welcoming. I stopped welcoming people immediately: I wait for other members to welcome first, as their welcome looks more genuine and less marketing in the eyes of newly registered users.


(Dave Charbonneau) #19

I had a similar journey with depression and learning to live again, @t-rex. I had to learn ambition again. Money didn’t do much for me (I had earned a lot, then acted a fool, then lost my money and business. I thought I would bounce back quickly, but instead I got physically ill and mentally went into depression for a few years or longer). Nothing seemed a worthy cause to contribute to. I went from idea to idea, finally realizing I loved ideas and people, and that helping others see their ideas come to fruition was a worthy cause.

I was trying to write a blog. I was decent enough at the writing, but not so great at the discipline of getting to my writing. However, I would really get into my interactions in Facebook business groups. I was describing an interaction with my wife and she stopped me. “THIS! THIS is what you need to be doing! You love it, it adds value to both you and those you write to!” So, we figured out how to make that interaction a part of my business (which, I’m thinking, will begin to earn a bit of coin late this year, early January). I’m okay with earning money, it certainly brings options and options are good. But it’s still not my primary drive.

I was going to start posting some of my interactions as blog posts, but started a talk-show instead (doing the show forces me to be accountable in posting, whereas nobody’s expecting any particular blog post). I still copy and paste some of my interactions to keep them handy for later. Sometimes I use them for content, but not in any regular fashion. I keep interacting, tho. It’s a lot less expensive than therapy. And more fun and (a little) more productive, too.

Great to hear your story. Know that you’re not alone. Where are you hosting your community?


(Dave Charbonneau) #20

This is a great concept, @meglio. I’ve stepped back from answering questions right away, and sometimes private message someone asking them to respond to someone’s question. I like the idea of doing this with welcoming (tho, if I announce the welcome I can also post a bit about including self-promo links. In Facebook, this can be a problem if it’s not addressed early).


(Darran Crook) #21

Hands right up in the air here! I’m defo new to this so really interested to read about everyones else journey and hopefully learn from some of you that maybe further down the road than we are.

We are kicking off an energy company community and are focusing on service and support initially with some fun/interesting fact type stuff to try and kick things off. It will be great to hear what everyone else is up to.

Look forward to getting involved!

Darran